Tourism Accommodation Business Survey

The ASSC ran an online survey to assess levels of professionalism and compliance with existing regulations in September 2021.

Commenting on the survey, Fiona Campbell, CEO of the Association of Scotland’s Self-Caterers, said:

“Small tourist accommodation businesses such as self-catering, bed and breakfasts and guest houses have been the backbone of Scotland’s tourist industry for generations. This important survey illustrates that nearly three-quarters of such business owners consider themselves to be professional operators, many of whom will have been present in their community for decades, boosting the local economy. We believe these findings can be used to help inform conversations pertaining to the Scottish Government’s Licensing Order.

Professional small businesses – who already comply with numerous regulations – are under threat from an onerous and bureaucratic licensing scheme. This comes at a time when the sector can least afford it as many businesses are still in survival mode due to the pandemic. Instead of burdening operators, policymakers should instead look to protect businesses and livelihoods at this critical phase of Covid-19 recovery with a proportionate and targeted compromise with their proposed legislation.

The ASSC’s exemption proposal for registered accommodation ensures the appropriate regulatory balance – one which supports jobs and livelihoods but also secures the Scottish Government’s policy objectives in a more proportionate and cost-effective manner for those already complying with the proposed mandatory licensing conditions.”

  • In just 72 hours, the ASSC gathered 1484 responses from accommodation businesses across Scotland, which includes traditional self-catering, bed and breakfasts, guest houses and small hotels plus, agri-tourism businesses, caravans and shepherd’s huts and other glamping accommodation.
  • Responses received were from both ASSC members (675) and non-ASSC members (809) alike, in each of the 32 local authorities.
  • It is hoped that the survey results will inform greater discussion regarding the Scottish Government’s short-term let legislation proposals.
  • It is also hoped that the responses received provide an insight into the make-up of small tourism accommodation businesses across Scotland, which form the backbone of Scotland’s vital tourism offer.
  • The full list of questions and survey results are set out below.

Summary

On the whole, small tourism accommodation businesses across Scotland are operating at a professional level[1]Three quarters (1089 respondents – 74%) consider themselves to be professional operators.

The professional standing on respondents is further justified as:

  • 97% have public liability insurance
  • 67% are ASSC members
  • 61% have their own website

The majority of survey respondents (80%) operate self-catering businesses. Of the 1185 self-catering operators responded,

  • Almost three quarters (74%) consider themselves “professional operators
  • 90% confirmed that their business meets the definition of a self-catering property as defined in The Council Tax (Dwellings and Part Residential Subjects) (Scotland) Regulations 1992. In addition, 84% pay non-domestic rates and let out their properties for more than 140 days per annum. 92% are occupied more than 70 days. These are both key indicators that they are operating as a business not just to generate additional income.
  • 97% have public liability business insurance

Of the 338 B&B/Guest House operators responded, 81% consider themselves to be professional operators and 80% state the accommodation business is their primary source of income.

  • 45% are on the non-domestic rates roll while 54% pay council tax
  • Of those that offer food, 90% can confirm that the business is registered and has been passed by the local authority’s Food Hygiene Information Scheme (Food Standards Scotland)? OR the local authority has confirmed that this is not required for your business?
  • 74% have a listing on VisitScotland
  • 30% market their property through Airbnb amongst other platforms

Read the full results: ASSC-Tourism-Accommodation-Business-Survey-September-2021

[1] A professional operator / business can be defined by the Scottish Government according to the criteria set out as part of the Covid-19 Support Grants

 

ASSC Update for STA Council and STERG

The following update was shared with both the Scottish Tourism Alliance Council and the Scottish Tourism Emergency Response Group this week.

As a sector, self-caterers continue to be impacted by the ongoing pandemic, with resultant cancellations, restrictions and the lack of international guests.

However, the single biggest threat that the self-catering sector has ever faced, as well as our colleagues in the B&B and guest house sector, is the proposed STL licensing Order.

Our survey of almost 1,200 micro businesses evidenced that 49% of the sector would be rendered unviable if the proposals as drafted come into effect due to unsustainable costs and uncertainty in terms of bookings, investment, planning and overprovision clauses. This will have a dramatic ongoing impact into the wider tourism economy which the self-catering sector directly benefit:

  • £21m to visitor attractions
  • £32.5 to outdoor recreation and other sport
  • £128m to the hospitality sector via bars, pubs and restaurants.

There is agreement from nearly all stakeholders about the need for some form of regulation, just not on what form this should take. Despite the years of discussion, there is still uncertainty about what the Scottish Government are seeking to achieve through their legislation. With the government introducing policies like overprovision into the legislation, this raises some fundamental questions about what they want to achieve through their licensing regulations which were meant to be about health and safety:

  • If it is about health and safety and a level playing field – this can be addressed through the exemption proposal which is a balanced and proportionate approach, not forgetting that hotels, serviced apartments and caravans who are to be exempt are not licensed for H&S, and self-caterers and B&Bs are already bound by an HMRC taxation framework.
  • If it is about anti-social behaviour – enforce existing legislation such as the Antisocial Behaviour Notices (Houses Used for Holiday Purposes) (Scotland) Order 2011.
  • If it is about housing – introduce short-term let control zones using Planning Control Zone regulations, using empirical data to underpin any proposals, illustrating a demonstrable link between STL and loss of housing stock.

The ASSC has highlighted concerns about the draft legislation and the competency of the regulations:

  • The self-confessed deficiency of data in the BRIA and latterly in response to PQs is nothing short of astonishing
  • Potential illegality under the Provision of Services Regulations
  • Potential human rights violation
  • Duplication of regimes under other statutes
  • Overprovision being ultra vires to Civic Government Act 1982
  • Introducing legislation to provide the data to support the need for legislation[1] is not consistent with Better Regulation and the Regulator’s Strategic Code of Practice.

The ASSC has offered a proportionate, targeted, balanced compromise:

  • Rather than scrapping licensing altogether, Article 3(1) of the Licensing Order could be amended to provide that an activity is exempt from the licence requirement if it is in respect of “registered accommodation” and the “registration conditions” (essentially the existing mandatory licensing conditions) are being complied with.
  • This would have the effect of providing a robust and legally effective regulatory regime – if an owner fails to register or having registered fails to comply with the mandatory conditions, they would no longer be exempt from the licensing requirement and would therefore be in breach of the Licensing Order with resulting legal penalties.

The ASSC’s proposals help make the crucial distinction between bona fide businesses like self-catering, who have been a mainstay of the tourist offering in Scotland for decades, and amateur operators facilitated by online platforms; and will also deal with the worst excesses of the latter who cause the most disruption for residents and who are insufficiently regulated.

The ASSC appreciates the support of our colleagues from across the tourism sector and asks for that continued vocal support to enable us to protect bone fide businesses and save livelihoods.

Our concerns are further evidenced in the STERG Sector Group meeting minutes from 22nd September that were fed into the Scottish Government today (23rd September): 21-09-22 STERG Sector Update – Meeting Notes

21st September 2021

[1] https://www.assc.co.uk/parliamentary-questions-housing/

Island Communities Impact Assessment

ASSC Comments on the Scottish Government’s Island Communities Impact Assessment on Proposals for a Licensing Scheme and Planning Control Areas for Short-Term Lets:

The Scottish Government undertook an Island Communities Impact Assessment on its licensing order as highlighted by the following recent parliamentary question.

S6W-02556: Donald Cameron, Highlands and Islands, Scottish Conservative and Unionist Party, Date Lodged: 30/08/2021 R

To ask the Scottish Government whether it has prepared an Island Communities Impact Assessment in relation to its proposed short-term lets Licensing Order, and, if so, whether it will publish it.

Answered by Shona Robison: An Island Communities Impact Assessment (ICIA) was published on 10 December 2020 in our 2020 consultation report on proposals for a licensing scheme and planning control areas for short-term lets in Scotland. The ICIA can be found at: Short-term lets – licensing scheme and planning control areas: consultation analysis – gov.scot (www.gov.scot)

  • The ASSC believe this to be a tokenistic piece of work in order to tick the box to say it was completed as required and was not a thorough and robust analysis.  As is regularly the case with island impact assessments, despite the identified negative impacts, these are not given due consideration and the conclusion is that the legislation should proceed regardless.  
  •  While the Scottish Government’s proposals are likely to have an impact on island areas, the Scottish Government have not updated the ICIA to reflect its revised Licensing Order and is instead relying on the paper published in December 2020.
  • It is relevant to note that the footnotes to the ‘Short-Term Lets – licensing scheme and planning control areas: consultation analysis’ states that: “housing shortages in island locations could be down to a number of factors beyond short-term lets, including: second homes, a smaller private rented sector than in urban areas and the challenge of trying to match need and demand in smaller communities.”[1] If the Scottish Government recognises this in their analysis of the consultation responses, why is this not reflected in the ICIA and why does the Scottish Government continue to suggest that housing shortages are the basis for the rationale of implementing short-term let licensing when it was meant to be ensuring health and safety?
  • There is no evidence to indicate that shrinking the short-term let sector will release properties for local people onto either the long-term let rental market or the property market on the islands. A far more holistic approach is required for island economic growth, to rebalance and diversify the island economies, to provide increased connectivity, increased job opportunities and wealth generation.
  • The Private Residential Tenancy and the security of tenure that it gives tenants is a huge disincentive to landlords, so too ever stricter building regulation requirements for long-term let properties. Affordable housing is also largely out of the reach of single people and families. Affordable housing requires mortgages of between £130k and £200k meaning in reality it is not affordable. Thresholds for the Scottish Government’s shared equity ownership schemes are now set too low, meaning that this scheme does not function to move lower priced properties into the realm of possible ownership for any individuals or families, particularly in areas such as Skye which has seen a very significant post COVID property boom and marked inflation in house prices. Furthermore, those looking to access the shared ownership equity scheme are required to consider homes across the whole of the local authority area. The Highland Council area is huge, making the latter an impracticable proposition, particularly for those with children.  
  • Progress on housebuilding is not fast enough. For instance, the Scottish Government have only spent half of their £25m Rural Housing Fund which aims to build affordable homes in rural areas[2]. A real island impact assessment must consider prima facie failed island housing policy and the woefully slow build of so-called affordable homes.   
  • The ICIA has made no attempt to properly assess the financial and commercial impact of licensing on short term let operators in Island communities. Scant regard is given to the real challenges and substantial additional costs of operating successfully in remote areas of the Highlands and particularly Islands. No meaningful or accurate attempt has been made to quantify the additional costs faced in the Islands. The only suggestion that the Scottish Government seems able to offer is that small short-term let businesses can pass on increased operational costs from licensing to the consumer, thereby adding to the considerable inflationary pressures arising from Brexit and emergence from the pandemic.

Points in the ICIA to note:

The ICIA states:

13.13. Positive impacts include:

a) Short-term lets support the tourism and visitor economy, which can be vital to island communities through:

(i) income received by hosts,

(ii) support for local businesses such as restaurants and shops by short-term let guests, and

(iii) employment opportunities, such as cleaning and maintenance.

b) Short-term lets support the wider rural economy through providing accommodation for seasonal workers.

c) A number of hosts in rural and island areas noted that running a second property (or properties) as a short-term let provided them with full-time employment and allowed them to sustain their position in the community. They noted that alternative employment opportunities were often limited.

  • This point is critical given that a large number of islanders are resident ‘portfolio workers’ and the reduction in short-term let capacity via overprovision places one of the sources of income at risk.

13.14. Tourism-related enterprises are over-represented relative to the national average in many rural areas: for instance, Argyll & Bute, and Highland, have the highest proportion of tourism businesses in Scotland as a share of their business sector overall[20].

13.15. Negative impacts included:

a) Reduced availability of residential housing – particularly in areas where there are high concentrations of short-term lets and/or second homes. We have heard concerns about people being unable to take up jobs in certain locations, including Skye and the Western Isles, due to lack of available housing[21].

  • Policymakers should not use holiday accommodation as a means to solve housing challenges in Scotland, instead focusing on building more affordable homes and tackling the scourge of empty properties. In terms of the latter, there are 2595 empty homes in the Highlands.[3]
  • Any short-term let regulations taken forward, either at a national or local level, need to be informed by robust empirical data. Scraped data from online platforms can lead to misleading conclusions about the nature of the short-term letting market. The ICIA repeats some of the research that utilises unreliable scraped data which will give an inaccurate picture of the current situation in island communities.
  • Any housing issues in relation to short-term lets should be addressed by the Planning Act 2019 – through the introduction of control zones underpinned by robust quantitative data – and should not play a part in the licensing proposals which are meant to focus on health and safety.
  • Small businesses like self-catering, present in communities for decades, should not be used as a convenient scapegoat for wider failures in housing policy.
  • Operators have stated that if their licence is refused or revoked, they will simply remove their property from the market, resulting in fewer guests, lower income for the onward supply chain and other tourism businesses. 

b) Increased strain on local public services.

c) Negative impacts on communities’ quality of life, for example due to noise and anti-social behaviour. The majority of noise and anti-social behaviour concerns related to urban areas, and tenement or flatted dwellings where neighbours live in close proximity. We are also aware that noise and anti-social behaviour can be an issue in rural and island areas, particularly from larger ‘party mansion’ type properties.

  • There is no empirical to suggest that this is a fact. In 2021, the ASSC conducted FOI requests of each local authority in Scotland about the reported incidences of anti-social behaviour attributed to holiday lets from 2018 to 2021[4], as well as making a comparison with ASB in other types of housing tenure. This demonstrated that complaints against holiday lets remain extremely rare in many parts of Scotland, especially in rural areas, and these figures are a drop in the ocean compared to ASB complaints against other housing tenures.
  • The FOIs also showed that local councils are not using the Antisocial Behaviour Notices (Houses Used for Holiday Purposes) (Scotland) Order 2011 in response to the limited number of complaints against holiday lets, a power which the former Minister for Housing Kevin Stewart described as “quite comprehensive powers to deal with antisocial behaviour and noise nuisance”, before noting that “I expect them to use those powers effectively…I challenge local authorities to consider using it [Order 2011] and other antisocial behaviour powers, as well as the powers in relation to noise and environmental health that are currently at their disposal.”[5]
  • There is no data on the number of ‘party houses’ on the islands, nor a definition of such a premises.
  • Tourism is one of the main segments of island economy and one of the few growing segments. If tourism accommodation capacity is reduced, where will the guests be displaced to, given a lack of hotels or hostels. There is a concern that they will be forced to stay elsewhere, or islands will become inundated by motorhomes and campervans.
  • It is a leap of faith to believe that these houses, if withdrawn from the short-term let market, will be filled up with people flocking back to the islands, or that they will be affordable to either rent or purchase.
  • There is a population crisis on many of the islands. This will not be helped by constricting one of the economic growth engines. In general terms, around the world, an increase in economic activity drives an increased population, whilst and the reverse drives the reverse.

13.27. Our proposals for regulation are likely to have an effect on island communities which are significantly different from its effect on other communities (including other island communities).

  • We commend an understanding that each island is different and subsequently has different needs and issues.

13.30. Island communities may face increased costs in order to comply with the requirements of our licensing proposals. This may be through higher licence fees than urban areas due to rurality and less opportunity for economies of scale in many areas;

  • This is a significant concern. The cost of complying with the mandatory conditions is already considerably higher than central belt / urban areas, and operators often struggle to secure providers to check compliance (private water supplies, Food Safety, EPCs etc).  This is before any licence fee.

13.32. The cost of licence fees will be set by local authorities at a level to cover the costs they incur in setting up and running the licensing scheme. This is already the case for existing civic licence schemes, as well as HMO licensing.

  • Giving local authorities carte blanche to set fees is a real concern. Costs to island based local authorities are higher than the mainland, and this will have to be passed on to the licence holder to reflect the added administration. Local authorities are under extreme financial and capacity pressures as a result of austerity compounded by the Covid-19 pandemic. Concerns raised by local authorities including Highland and Argyll & Bute have been dismissed or disregarded[6].

13.41. A number of stakeholders have asked how we will ensure our legislation accounts for the distinct needs of different islands. For example, they noted that Arran and Skye have housing pressures for workers due to high concentrations of short-term lets and second homes, whereas other islands do not.

  • There is no empirical evidence to back this up and no identification of the stakeholders who have made this assumption. While there are undeniable issues with housing, there is no evidence that this is driven by short-term lets. There are many second homes across all the islands, which are not let out and provide no benefit to the local economy. There are also many more empty homes than short-term lets.

13.51. The process of developing our regulatory proposals for short-term lets involved extensive engagement with individuals and organisations from communities across Scotland, including island communities.

  • The ASSC’s CEO Fiona Campbell attended almost every consultation meeting in 2020, across the length and breadth of Scotland. The meetings on Arran and Skye were attended by a mere handful of people, which does not constitute ‘extensive engagement’. The 2019 research was carried out by a company focused on affordable housing. It was heavily weighted and only involved consulting with 5 professional self-caterers. This was only carried out under duress. The results were a foregone conclusion.

13.56. We consider that the legislation is appropriate for the whole of Scotland, including island communities, and offers considerable flexibility to local authorities on how it is implemented. We intend to work with local authorities, not least in the preparation of guidance, as they work towards implementation so that we can facilitate the sharing of ideas and best practice. We hope this will be of particular value to island local authorities and local authorities with island communities.

  • Representatives from SOLAR and local authorities have been ignored on the Scottish Government’s Stakeholder Working Group in terms of their concerns regarding the draft legislation, but also the guidance. This statement is meaningless, deceptive and duplicitous.

Footnotes

[1] Scottish Government, Consultation report on proposals for a licensing scheme and planning control areas for short-term lets in Scotland, p78. Url: https://www.gov.scot/binaries/content/documents/govscot/publications/consultation-analysis/2020/12/short-term-lets-licensing-scheme-planning-control-areas-consultation-analysis/documents/consultation-report-proposals-licensing-scheme-planning-control-areas-short-term-lets-scotland/consultation-report-proposals-licensing-scheme-planning-control-areas-short-term-lets-scotland/govscot%3Adocument/consultation-report-proposals-licensing-scheme-planning-control-areas-short-term-lets-scotland.pdf

[2] https://www.thecourier.co.uk/fp/politics/scottish-politics/2493715/snp-ministers-under-fire-over-failure-to-spend-25-million-rural-housing-fund/

[3] https://goodmove.co.uk/empty-housing-hotspots/

[4] More details about the FOIs from the local authorities in Scotland is available on request from the ASSC.

[5] See: https://www.parliament.scot/api/sitecore/CustomMedia/OfficialReport?meetingId=11177

[6] https://www.assc.co.uk/policy/the-financial-impact-of-short-term-let-licensing-and-planning-controls-on-scottish-local-authorities/