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Category: Member Benefits

Chief Executive’s Report 2020

Posted on by Fiona Campbell

Back in January I had an optimistic and romantic notion that 2020 would be a little calmer. With the proposals for short-term let legislation and tourism tax on the horizon, the ASSC had its ducks in a row and were ready for the fight. The ASSC published two policy papers in February and March 2020 and was actively engaged with Scottish Government’s Short-Term Let Delivery Group.

 And then Covid-19 arrived.   

Leadership

  • We all know that coronavirus has posed an unprecedented challenge to the entire tourism sector, including self-catering. From the outset of the pandemic and the introduction of lockdown, the self-catering sector as a whole has demonstrated considerable leadership and perseverance, as we responsibly closed our businesses, often at great personal and financial cost.
  • Moreover, individual self-caterers themselves also demonstrated leadership by providing free and discounted accommodation to key workers, including those undertaking vital work in our NHS.
  • Throughout the pandemic, the ASSC has fought the corner of its members, kept them informed of unfolding developments over multiple platforms, and engaged with leading tourism stakeholders, MSPs and the Scottish Government to ensure the best outcome possible for our sector.

Recovery

  • Ensuring that our sector could recover from the challenge of coronavirus was dependent upon ensuring that businesses could access the support grants they needed to survive. We undertook a lengthy and sustained process of lobbying Ministers and officials to help rectify difficulties in the system, ensuring that even more were able to access funds. This work culminated in the creation of a £1m fund from the Scottish Government, administered by the ASSC and Visit Scotland, to those businesses who were unjustly excluded from accessing these grants.
  • Before reopening, we had to build confidence within government, communities and consumers that we could provide a safe environment for visitors in the context of Covid-19. The ASSC – leading our industry – worked tirelessly to produce cleaning protocols that the UK Government and all devolved governments, including here in Scotland, have endorsed.
  • Our hard work and determined lobbying efforts also extended to securing an earlier reopening of the self-catering sector than was originally intended – ensuring that the Scottish Government stuck to an evidence-led process against our detractors – which provided a £20m boost to the Scottish economy.
  • The tourism sector reopened and self-catering operators the length and breadth of Scotland returned to what they do best: showcasing Scotland’s unique hospitality and offering safe and memorable experiences to visitors.

Pot Holes

  • The road is open, but there are real and damaging pot holes to navigate.
  • As you will know, we have issued a series of surveys this year. Our sincere thanks to each and every one of you who have responded to these surveys. They have informed our discussions with the Scottish Government and industry colleagues and underpinned all of those conversations with empirical and incredibly valuable data.
  • Our latest survey assessing the impact of the Scottish Government’s Covid-19 restrictions, last week, elicited 999 responses in 24 hours: Just 7% consider their business to be seasonal, whilst the vast majority 93% do not close over the winter in normal circumstances. This year the number of properties closed is noticeable, however.  It is fair to say that there isn’t a seasonal effect for trading, but there is certainly a COVID-19 effect in play. 58% blame the One Household Rule restriction for being closed or about to close, or having a significant lack of bookings. 89% blame Travel Restrictions within Scotland, 86% blame Travel Restrictions from the rest of the UK and 55% blame International Travel Restrictions.
  • The Strategic Framework Business Fund being provided by the Scottish Government offers financial support to businesses legally required to close or to modify their operations. Self-catering businesses in Levels 1&2 or 3, affected by travel restrictions and loss in demand are not eligible for this support. Self-catering businesses required to close in level 4 may be eligible for support if they meet the eligibility criteria. 70% of respondents feel that they need financial support in terms of a grant.  Half of respondents stated that clear and timely communications from the Scottish Government to guests is needed.
  • 77% of respondents feel pessimistic about their businesses over the next three months. This compares to September 2019, when 79% of the membership were either neutral or optimistic about business in the next 24 months, based on the ASSC Barometer.

Where are we?

  • In terms of our organisation, the ASSC’s membership has grown significantly over the past year and now stands at over 1,100 professional and dedicated self-catering operators, further amplifying the voice of a sector that generates well over £723m to the Scottish economy per year.
  • Our newly commissioned economic impact study will give us more up to date figures in the new year.
  • I am hugely proud of what the small ASSC team of just three has achieved over the last nine months. We have had conversations late into the night; we have cried together and laughed together. The overtime put in by the team has been mesmerising, but throughout, it was driven by a passion and real commitment to support the self-catering sector.
  • I would like to thank the ASSC Board, who continue to support the team and offer sage counsel.
  • I need to thank our incredible public affairs team at Halogen Communications. They have been there at all hours of the day and night to offer advice and support, and to temper me when it all gets too much.
  • And of course, thanks to Joyce at Crescent Events for leading the diversification from our annual conference, and creating, driving and delivering the ASSC’s Autumn Talks so seamlessly.
  • I am incredibly lucky to be surrounded by an incredible team, all of whom I consider to be real friends.
  • The ASSC is nothing without its members, and we value every single one of you. I hope that you believe that we have addressed the very real issues that have affected your businesses over the last torrid months.
  • We have also valued the support of our Partners for Business and Sponsors. We can’t function without them.
  • Outside of the ASSC but within Scottish Tourism we have built some life-long connections and strengthened relationships already there. If there is one thing that is positive to come out of this pandemic it is a mutual respect for many industry colleagues fighting for Scottish Hospitality.  Together we are stronger, and with common goals for the future we can rebuild a better and more resilient Tourism Economy in Scotland.  I would like to thank those many colleagues who have supported the ASSC over the past year.

So what next?

  • Over the course of the next few months, the sector will continue to respond to the Scottish Government’s plans to introduce a licensing system and control areas for short-term lets. With the experience we have gained, and relationships made, we are still trying our best to influence the regulations in a way that works for business, tourism and local communities. I had a private conversation with the First Minister about the proposals. We can’t have escalated our concerns any higher. I am absolutely confident that the ASSC could not have done any more. It’s not over – yet.
  • Looking beyond regulations, there is a huge opportunity to remind the domestic market of the benefits of holidaying closer to home – providing benefits to local communities – as well as providing for the overseas market. We did it in July, and we will do it again. Our sector is primed and ready to bounce back first and fast.
  • As an association, we will continue to do everything we can to support the self-catering sector in Scotland, as we have done since 1978.
  • While there are and will be significant difficulties and challenges to overcome, I am proud that the ASSC and its members have led the way in the safe and responsible reopening of our sector; our professional operators will continue to strengthen the recovery of tourism post Covid-19, and help to build a sustainable future for our industry; and will work towards making Scotland a leader in 21st Century tourism for the benefit of all who live in and visit our country.

Read the full Chief Executive’s Report: CEOs Report 2020

On 8th December, following the ASSC AGM, we were joined by the Titans of Tartan Tourism – Marc Crothall, CEO, The Scottish Tourism Alliance and Riddell Graham, Director of Industry and Destination Development, VisitScotland together with Caroline Millar, Owner – The Hideaway Experience, CAS Millar Consulting and Scottish Agritourism, (Go Rural), this Question Time with Industry Leaders was a great opportunity to get the latest insights on tourism in Scotland as we look towards planning an opportunities in 2021. Watch the video here.

 

 

 

 

 

 

Fiona Campbell

Chief Executive

Association of Scotland’s Self-Caterers

8th December 2020

Autumn Talks Videos

Posted on by Fiona Campbell

AUTUMN TALKS VIDEOS

The COVID-19 pandemic has brought unparalleled challenges and uncertainty for us all. While our sector has behaved in an exemplary fashion, we’ve had to take some difficult decisions. The latest of which was to cancel our Annual Conference and Exhibition, which was due to be held on 27 October 2020 at the Glasgow Hilton.

Despite this disappointing news, we remain resolute in our aims of continuing to share knowledge, build upon the extensive support already given to our membership, facilitating continued networking and collaboration, and continuing to support our members. We therefore decided to organise a series of exciting and informative weekly webinars.

You can access the videos here:

LEADERSHIP, RECOVERY AND OPPORTUNITIES. View the video here

DYNAMIC PRICING: View the video here

CLEANING UP: FUTURE PROOFING YOUR BUSINESS: View the video here

EXTENDING YOUR SEASON WITH UK AND IRISH VISITORS: View the video here

REGULATION OF SHORT-TERM LETS, WITH THE SCOTTISH GOVERNMENT SHORT-TERM LET DELIVERY GROUP: View the video here

RULE OF SIX: HOW TO NAVIGATE RESTRICTIONS: View the video here

SHORT-TERM LET LICENSING: A BRIEFING SESSION WITH ASSC AND GILSON GRAY LLP: View the video here

DIGITAL RESET FOR THE NEW NORMAL: View the video here

BUSINESS FINANCE IN THE CONTEXT OF COVID-19: View the video here

THE ONE YOU CAN’T AFFORD TO MISS: View the video here

THE UNINSURABLE RISK: WHAT YOU NEED TO KNOW: View the video here

2020 ASSC AGM AND QUESTIONS WITH INDUSTRY LEADERS (UNEDITED): View the video here

 

The Financial Impact of Short-Term Let Licensing and Planning Controls on Scottish Local Authorities

Posted on by Fiona Campbell

Leading tourism and business stakeholders have drawn attention to the negative impacts of the proposed short-term let regulations for the economy and tourist industry, especially in light of the pandemic, and have recommended a postponement. However, the costs to local councils of implementing short-term let licensing and planning control areas also needs to be properly considered. This has been made more difficult in the absence of a Business Regulatory Impact Assessment on the proposals.

  • Legal and planning stakeholders have highlighted the challenges that the Scottish Government plans will place on local authorities, many of whom did not support the proposals in the consultation process, and the financial impact this will have on already stretched resources.
  • In recent weeks, discussions have taken place at City of Edinburgh Council meetings where councillors have sought more detail on the resource implications arising from the Scottish Government’s plans.
  • The Financial Memorandum for the Planning (Scotland) Bill estimated that the cost to planning authorities of additional applications resulting from short-term lets would be between £358,207 and £2.7m per year. Given that this was prepared in 2017, the costs may have increased further. In addition, this estimation only deals with one aspect of the regulatory framework, planning, and did not consider the costs of licensing.
  • Research carried out by the RTPI in connection with the implementation of the Planning (Scotland) Act 2019 estimated the costs of a planning authority designating all or part of its area as a short-term let control area between £640,710 (lower estimate) and £14,756,800 (higher estimate).[1] It does not appear that additional funds will be available for planning authorities to carry out the necessary work.
  • Legal experts have predicted a surge in licensing applications for short-term lets for when the scheme goes live, potentially overwhelming local authority departments. Stephen McGowan, head of Licensing (Scotland) at TLT LLP and an authority on the 1982 Civic Government Act on which the Scottish Government’s plans are based, said the following:

“Provision will need to be made to deal with the impact of such a magnitude of applications on local authority resources. A massive rush of applications of this order could bring licensing administration to a halt, and have a knock-on effect on reporting obligations with Police Scotland and other authorities such as Fire and Building Standards, who will likely have to comment on each application. This could impact on processing times for other types of civic licence.”[2]

  • This was echoed by the legal firm Shepherd and Wedderburn:

“In addition to any increased workload for licensing departments, there will likely be an impact on the Police, Fire Service, Building Standards and others who may be required to comment on applications. It will therefore be vital that the Scottish Government ensures the necessary resources are in place together with sufficient publicity to facilitate a smooth transition to the new licensed regime.”[3]

  • Similarly, the Law Society of Scotland said:

“We query what opportunities have been considered for sharing services (e.g. with those involved with inspection processes related to Fire and Rescue Services) as some of the inspection processes should replicate ones that exist already. This could involve dedicated teams or an in housing/HMO team. Unresolved issues regarding fee setting is only one part of the resource implications. The numbers of staff involved is the more crucial factor as this licensing regime is imposing on local authorities additional requirement for staff. The number of applications and the need for this process could impact other areas of work such as e.g. liquor, street traders, public entertainment, and taxi licences. This licensing scheme is introducing additional requirements when authorities are already hard-pressed. In certain areas there will be a flood of applications which will require immediate short-term staffing issues, the implications of which should be considered now.”

  • Stephen McGowan of TLT LLP also noted the following on the implications of licensing and provided a comparison with changes made to the liquor licensing regime:

“It has been put to me that councils can “gear up” and bring in temporary staff to help process these applications, but that would only take us so far. There are approximately 32,000 properties in Scotland registered on the successful Airbnb platform alone. By contrast, when the liquor licensing regime changed in 2009 there were around 16,500 applications to process and it was a mammoth task for everyone concerned. The licensing system is supposed to wash its own face and it will be for local authorities to determine a fee for these applications to cover projected costs, but even that is not the full picture.

Licensing is a specialist area and the impact of the new regime is not just about the cost of employing temporary office staff to process bits of paper. It’s also about the inspections that will have to occur in order to produce reports that the properties meet the required safety standards.

There is also the impact on police resource. Every application will need to be reported on and every person checked for criminal convictions and so on. The police may also be asked to report on evidence of antisocial behaviour. The police will see no percentage of the licence fee, and all of this will be happening on top of the other licensing business that both the council and the police are dealing with. It is not too wild a projection to see how the licensing system itself could creak and create delay and logjam, without the right precautions being taken.”[4]

  • The Royal Town Planning Institute (RTPI) raised a number of concerns with the proposals for local councils, highlighting the following points:
  • “major concerns about the resource implications of changes to the regulatory framework
  • the related impacts associated with the additional duties for local councils set out within the Planning (Scotland) Act 2019 which remain uncosted
  • the overall financial context of diminishing resources in Councils, both staff levels and fee income streams
  • the need for effective enforcement measures and joint working across several Council services
  • a clear and simple set of procedures with limited data requirements.”[5]
  • The Law Society of Scotland also warned on the cost of the regulations and that local authorities may not be ready from a resourcing perspective: “There are unlikely to be resources in place at present in local authority licensing or planning departments to cover such additional and in certain areas, extensive work.”[6] The policy intention is that the fee levels should cover adequately the staff and administrative costs. However, that ignores the considerable cost of establishing the scheme:

“There are often significant infrastructure costs in introducing new schemes, for example new IT systems, which cannot always be fully recovered…We question whether it is proportionate for applicants to be fully liable for costs of establishing a system, including preparing staff to run the scheme. We suggest that it is appropriate to consider this question in the context of balancing the extent of the mischief which the scheme aims to regulate with the potential gain to the wider public of regulation.”

“In addition, there are likely to be practical challenges with this approach. How may each local authority calculate expected numbers of applications be quantified to be able to work out what the costs should be per application? What is the approach to be by local authorities to differing circumstances, for example, those undertaking home sharing versus those undertaking secondary letting? The omission of a BRIA, or partial BRIA, from this consultation make these questions particularly pertinent.”[7]

  • The Licensing Law Committee of the Law Society of Scotland emphasised the importance of piloting the new licensing scheme ahead of implementing the new powers – but the Scottish Government have no plans to do this.
  • It is clear that increased regulation will place additional burdens on local authority planning and licensing teams to manage the requirements of a new scheme at a time when they can least afford it. A proper impact assessment of the costs is required and it underlines the case that a postponement of the regulations is desirable.

4th December 2020

[1] https://www.rtpi.org.uk/media/1211/rtpi-scotland-financial-implications-of-implementing-the-planning-scotland-act-2019.pdf

[2] https://www.scottishlegal.com/article/licensing-expert-warns-of-flood-of-short-term-let-licences-1

[3] https://shepwedd.com/knowledge/short-term-letting-greater-regulation-licensing-and-control-scotland-post-covid-19-world

[4] https://www.lawscot.org.uk/members/journal/issues/vol-65-issue-02/system-overload-licensing-short-term-lets/

[5] https://www.rtpi.org.uk/consultations/2020/october/short-term-lets/

[6] https://www.lawscot.org.uk/media/363183/19-07-19-plan-lic-short-term-lets.pdf

[7] https://www.lawscot.org.uk/media/369667/20-10-16-plan-lic-consultation-short-term-lets-regulations.pdf