The Scottish Government has issued advice regarding reducing the number of household contacts to no more than three.
The result has been a slew of cancellations and requests for advice on where this leaves operators in terms of refunds.
The ASSC has taken legal advice and it seems it is really a matter for each operator. From a purely legalistic point of view, the operator can maintain their terms and conditions as long as these are clear.
If you hold a deposit when a guest cancels, the worry is that they simply will not return and you will have lost the good will of that guest. It may be prudent to move the deposit to an alternative time if at all possible.